Various Topics on Marketplace

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Hi,

Be very careful before booking flights through lastminute.com.

I recently booked two flights a week or two in advance of travelling
and elected to collect my tickets via the e-ticket mechanism.

My account was duly debited for two tickets and I received
confirmation to the effect that the e-tickets had been issued. So far
so good.

We then arrived at the airline check-in desk on the morning we were
due to fly only to be told by the airline that they only had one
e-ticket on the system and had no record of a second e-ticket ever
being issued.

We were unable to contact lastminute.com (the only obvious way of
contacting anyone at lastminute.com seems to be via an online web
form) and we were faced with the choice of either;

A] Abandon our holiday
B] Pay the airline to issue the other e-ticket
C] Go by myself and leave my wife in England [ just kidding... :-) ]

We took option [b] and I contacted lastminute.com to obtain an
explanation and a refund for the second e-ticket that we were charged
for but never received.

I received an email informing me that my wife's name was too long
(longer than a piece of string, presumably) and so they hadn't issued
the second e-ticket. No explanation as to why I hadn't been informed
of a problem prior to turning up at the airport, or even an apology.
The best they could offer was to "request a refund via the airline on
[our] behalf".

We're still waiting for our money, and I'm now considering legal
action.

Caveat emptor, as they say.

I'll update this thread as we get progress.

T

..ee..

My wifes name is too long for the airline reservation system, so I just book
using her first initial to prevent things like this from happening.

.... ..rmo..

freeda wrote:
What is the maximum length for a wife's name?
John Bermont
--
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* * * Mastering Independent Budget Travel * * *
http://www.enjoy-europe.com/
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..ee..

I received an email informing me that my wife's name was too long book IIRC I think the total is 27 Characters.

..rr.. .. ....

"freeda" <thomas@tvonc.abelgratis.co.ukwrote in message
news:bqssst$264so2$1@ID-197497.news.uni-berlin.de... just Must have been a long wife. :-)

..f.. ..lm..ouki..

in article d20e23c1.0312060426.9622e39@posting.google.com, TS at
trev_gs@blueyonder.co.uk wrote on 12/6/03 8:26 AM:

Call your credit card company and tell them you didn't receive the product
for which you were charged. They can (and should) do a chargeback to the
merchant (airline) after due investigation.

..f.. ..lm..ouki..

in article 3fd1fdd5$0$1757$5a62ac22@freenews.iinet.net.au, Gerrit 't Hart at
gthart@sad.au wrote on 12/6/03 12:03 PM:
Gives a new meaning to "wife as a life sentence" 8-)